Can reception manage room bookings without admin access?
On this page
Yes. An office receptionist can manage meeting-room bookings without becoming an account Admin. In Venuo, the Staff role lets front-desk colleagues book on behalf of someone else, see the venue schedule, handle approval requests, and edit or cancel bookings. They cannot change office settings, invite people, or access billing.
Imagine an office manager overseeing three meeting rooms. Reception needs to find a free room for an agent and their client, move a booking when a meeting runs late, and clear a pending request. Those are operational tasks. Changing opening hours or assigning roles is a different job.
Giving reception Admin access would also allow changes to locations, spaces and colleagues’ roles. Members can manage their own bookings, but not other people’s bookings or the approval queue. Staff sits between them: it supports the day’s room schedule without opening account administration. For the broader office setup, see Venuo for offices and the meeting-room booking overview.
Where it sits
What Staff can and cannot do
Staff can: book on behalf of someone else, see the whole venue’s schedule, approve or decline requests, edit or cancel bookings, and read the people directory.
Staff cannot: create or edit spaces, change locations, operating hours or closed dates, invite people, change roles, edit branding, or access billing.
Two limits are worth highlighting. Staff cannot book outside your operating hours because that would override a rule set by an Owner or Admin. Staff also does not see the payment breakdown on a booking.
Coming soon: Staff will also be able to register visitors and check them in at reception when visitor management launches. See the planned check-in flow.
These permissions are enforced on the server, not only by hiding controls in the interface. Hiding a button is a convenience. It is not a permission.
The same role in every kind of venue
A receptionist in an office and the person behind the desk at a sports club often perform the same operational job: someone needs a space, and reception needs to check whether it is available.
Staff is therefore not tied to a particular venue type. Only the language displayed in the product changes with the category.
Setting it up
Assign the Staff role from the People page, either when inviting someone or by changing their role later.
The People page is divided into All · Team · Members, making it easier to distinguish the people who operate the venue from those who book its spaces.
The step-by-step lives in the documentation:
- Team & permissions overview — the permission tree, the role table, the invite flow
- Roles and groups — the full matrix, and how groups control which spaces someone can book
If you are mapping out who should manage bookings in your office, explore Venuo for offices or join early access for onboarding when it opens.