V
Venuo
 Docs
Back to app

Slack Notifications

Receive visitor check-in alerts and booking notifications in Slack.

Integrations

Venuo can send a Slack message to a channel or person whenever a visitor checks in. This lets the host know their guest has arrived without checking the Venuo dashboard.

What you’ll need

  • A Slack workspace where you have permission to add apps
  • Owner or Admin access in Venuo

Setup steps

Step 1: Create a Slack webhook

  1. Go to api.slack.com/apps and click Create New App
  2. Choose From scratch, name the app (e.g., “Venuo”), and select your workspace
  3. Under Features, click Incoming Webhooks and toggle it to On
  4. Click Add New Webhook to Workspace
  5. Select the channel where notifications should appear (e.g., #reception or a DM)
  6. Copy the webhook URL — it starts with https://hooks.slack.com/services/...

Step 2: Add the webhook to Venuo

  1. In Venuo, go to Settings → Integrations → Slack
  2. Paste the webhook URL into the Webhook URL field
  3. Click Test — Venuo sends a test message to your Slack channel
  4. If the message arrives, click Save

What triggers a notification

By default, Venuo sends a Slack message when a visitor is checked in. The message includes:

  • Visitor name
  • Host name
  • Check-in time and location

Troubleshooting

ProblemFix
Test message not receivedVerify the webhook URL is correct; check that the Slack app is still authorized in your workspace
Notifications stopped workingRe-authorize the webhook in api.slack.com/apps — tokens can expire if the Slack app is reinstalled
Wrong channel receiving alertsUpdate the webhook URL with one scoped to the correct channel
Was this page helpful?